This is also helpful for users who aren’t as well-versed in VPNs and want a bit of real-world guidance. Having a speedy live-chat feature like this is a definite plus, especially since problems can arise with software like a VPN. I was impressed as I was immediately connected with an agent in under one minute and received helpful answers that didn’t feel templated or too robotic.įigure A My conversation within IPVanish’s 24/7 support chat. I sent a support message asking which protocol was best for security and which was best for streaming. Among these three, IPVanish’s live chat is noteworthy as they provide customer support 24 hours a day, 7-days a week.ĭuring my testing of IPVanish, I tried out their live-chat to see if their 24/7 claim holds up. You can seek help via email, live-chat and article guides on their site. IPVanish offers a good mix of customer support options. Let’s take a look at some of IPVanish VPN’s key features and see whether it fits your needs. If you’re looking to try out a VPN for personal or business use, IPVanish VPN can be a suitable pick. However, it is hampered by the logging incident and the fact that it operates in the United States (a country known for its strong surveillance practices). In general, IPVanish is a safe and secure service in 2023. IPVanish also recently passed an independent third-party audit by Leviathan which confirmed and verified their no-log policy - a good sign for users looking for hard proof on their claims. While catching criminals involved in heinous crimes is important, the incident does put to question the credibility of IPVanish saying it recorded no logs.Ī year after the report, the company was acquired by new ownership, and IPVanish has since doubled down on its no logs policy. Initially, the company said they had no logs but it was eventually reported that IPVanish did hand off information to authorities that allowed them to identify the suspect. Back in 2016, under different ownership, IPVanish reportedly gave logs to the United States Department of Homeland Security in order to track a suspect linked to child pornography. Unfortunately, IPVanish does have one reported incident of supposedly handing logs off to law enforcement authorities. Like many VPN services, IPVanish has a no-logs policy, which states that they don’t keep track of user internet traffic, search history, IP addresses and upload and download activity. IPVanish also has a built-in kill switch and DNS leak protection. It has IPSec, OpenVPN, IKEv2, and WireGuard - security protocols that provide users with a choice of both secure and fast VPN tunnels. IPVanish comes with all the requisite security protocols we expect out of a modern-day VPN. This is a customer-friendly option that I personally appreciate and is beneficial to prospective VPN buyers who want to try a premium VPN without an initial payment. If you sign up for the trial using a smartphone, you can actually access IPVanish for free on your desktop by signing in with that trial account. IPVanish does offer a 7-day free trial through an Apple or Android device. In addition, only the 2-year and annual plan offers a 30-day money-back guarantee that will allow you to test IPVanish VPN and get a refund if you’re not happy with it. I wouldn’t recommend going for the monthly plan, as it is on the more expensive side in terms of monthly VPN subscriptions. Price-wise, their 2-year option is the way to go, as it’s on the affordable end of the price spectrum for a 2-year VPN plan and still provides the same features. Must-read security coverageĪtlas VPN Review (2023): Features, Pricing, AlternativesĪustralia, New Zealand Enterprises Spend Big on Security - But Will It Be Enough? This makes the decision-making process straightforward and is a nice alternative to other VPN services that require a more expensive subscription for the whole feature package. All three options share the same feature-set in terms of security, server access and support. IPVanish offers three plans to choose from: a monthly, a yearly and a 2-year subscription.
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